Wisconsin DOC Enhanced Video Visitation Service
This document outlines the enhancements to the Wisconsin Department of Corrections video visitation service. It details the transition from Zoom to ICSolutions for video visits, including scheduling information and costs. Essential for families of incarcerated individuals to understand the new system.
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How do I fill this out?
To fill out the video visitation scheduling form, ensure you have the required Party ID. Next, register for an account at the designated website. Lastly, schedule your visitation according to your approved visitor status.
How to fill out the Wisconsin DOC Enhanced Video Visitation Service?
1
Obtain a Party ID from the approved person in DOC care.
2
Register for an account at www.icsolutions.com.
3
Log in to your ICSolutions account.
4
Navigate to the video visitation scheduling section.
5
Select an available time slot for your visit.
Who needs the Wisconsin DOC Enhanced Video Visitation Service?
1
Families of incarcerated individuals need this file to understand the new video visitation process.
2
Friends of persons in DOC care require this document for scheduling video visits.
3
Legal representatives may use this file to facilitate communication with their clients.
4
Counselors and support groups utilize it to keep in touch with individuals in correctional facilities.
5
Community organizations can leverage this file to provide resources and support for families.
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What are the instructions for submitting this form?
To submit the form, first ensure you have registered your account successfully with ICSolutions. Then schedule your video visit timeslot directly through their platform. For any complications, please reach out via the provided customer service email on the ICSolutions site.
What are the important dates for this form in 2024 and 2025?
June 19, 2023: Transition begins from Zoom to ICSolutions. July 3, 2023: Scheduling opens for remaining DOC facilities. Review the program after 6 months for potential adjustments.
What is the purpose of this form?
The purpose of this form is to facilitate the scheduling of video visits for individuals in the Wisconsin Department of Corrections. It provides clear guidelines on how to access and utilize the video visitation service offered by ICSolutions. By following the instructions within this form, visitors can maintain important relationships with those in DOC care even in a remote setting.
Tell me about this form and its components and fields line-by-line.
- 1. Party ID: A unique identifier required for scheduling visits.
- 2. Visitor Registration: Process for registering visitors on the ICSolutions platform.
- 3. Scheduling Information: Details on how to reserve a time slot for video visitation.
- 4. Fee Structure: Information regarding costs associated with video visits.
- 5. Contact Information: Instructions on whom to contact for assistance.
What happens if I fail to submit this form?
If you fail to submit the form, you will not be able to schedule a video visit. This can result in missed opportunities to connect with your loved ones.
- Missed Visits: Failure to schedule will prevent communication during set visit times.
- Costly Delays: Delays in submission might lead to added expenses due to last-minute scheduling.
- Limited Awareness: Not submitting the form can lead to a lack of understanding of the new process.
How do I know when to use this form?
- 1. Family Communication: To stay in touch with family members in correctional facilities.
- 2. Legal Discussions: When counsel needs to hold discussions with clients.
- 3. Support Services: For organizations focusing on inmate support and family outreach.
Frequently Asked Questions
How do I schedule a video visit?
Register with your Party ID and select a time slot on the ICSolutions platform.
Is there a fee for video visits?
You may incur a small fee after your first free video visit each week.
What if I forget my Party ID?
Contact the person you wish to visit for assistance with your Party ID.
Can I schedule visits for multiple persons?
Yes, but you will need separate Party IDs for each individual.
What should I do if I encounter issues registering?
Reach out to ICSolutions customer service for help.
Are the video visits secure?
Yes, ICSolutions provides secure methods for video visitation.
What is the duration of each video visit?
Each video visit lasts approximately 25-26 minutes.
Can families schedule special visits?
Special and extended visits are scheduled directly through the institution.
Will in-person visits still be available?
Yes, in-person visits will continue alongside video visitation.
How often can I schedule a paid visit?
You may schedule up to 12 paid visits per month if permitted.
