Tata Teleservices Consumer Charter 2017 PDF Guide
This document is the Tata Teleservices Consumer Charter of 2017, detailing the duties and obligations of Tata Teleservices Limited and Tata Teleservices (Maharashtra) Limited. It includes information on services offered, terms and conditions, and procedures for termination.
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To fill out this form, ensure you have all the necessary information and follow the guidelines provided. Each section of the form has specific instructions to assist you. Make sure to review and double-check all details before submission.
How to fill out the Tata Teleservices Consumer Charter 2017 PDF Guide?
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Read the form thoroughly.
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Gather all necessary information.
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Fill out each section as per the instructions.
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Review and double-check all entries.
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Submit the completed form as directed.
Who needs the Tata Teleservices Consumer Charter 2017 PDF Guide?
1
Telecom consumers seeking information on their rights and obligations.
2
Tata Teleservices subscribers wanting details about their service plans.
3
Customer service representatives for reference during support.
4
Regulatory bodies reviewing compliance with TRAI regulations.
5
Legal teams preparing for telecom-related cases.
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Review and submit the final version.
What are the instructions for submitting this form?
To submit this form, you can either email it to support@tatadocomo.com, fax it to the provided fax number, submit it online through the Tata Teleservices website, or mail it to one of their office addresses listed in the form. Ensure all necessary information is accurately filled and reviewed. Advised to keep a copy for your reference and follow up if a response is not received within the stipulated time.
What are the important dates for this form in 2024 and 2025?
Key dates to note for this form are the period of 2024 and 2025, including any upcoming regulatory changes or renewals which will be communicated transparently on the Tata Teleservices website.
What is the purpose of this form?
The Telecom Consumers Charter aims to provide transparent information and uphold consumer rights. It outlines the duties and obligations of Tata Teleservices towards their subscribers, ensuring high standards of service. This document serves as a guideline to help consumers understand their services, terms, and conditions.
Tell me about this form and its components and fields line-by-line.
- 1. Name & Address of the service provider: Identifies the service provider and their contact information.
- 2. Services offered: Details the various services provided by the telecom operator.
- 3. Service areas: Lists the geographical areas where services are available.
- 4. Terms & Conditions: Outlines the terms and conditions for prepaid and postpaid mobile services.
- 5. Complaint redressal mechanism: Describes the procedure for addressing consumer complaints and timelines.
What happens if I fail to submit this form?
Failure to submit this form can result in loss of service and unresolved complaints.
- Service Termination: Your telecom services may be disconnected.
- Unresolved Issues: Any complaints or service issues may remain unaddressed.
How do I know when to use this form?
- 1. Service Information: To get details about the services offered.
- 2. Complaint Redressal: To know the procedure for lodging and addressing complaints.
- 3. Terms & Conditions: To be informed about the terms and conditions of service.
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What information do I need to fill out the form?
Ensure you have all relevant personal and service information before filling out the form.
Is there a cost for replacing a lost SIM card?
The charges for replacing a lost/damaged SIM card are based on the cost with a reasonable mark-up.
How long does it take to process a termination request?
This process takes a maximum of 60 days from the date of disconnection.
Are hard copies of postpaid bills available?
Yes, a hard copy of the postpaid bill is made available free of charge.
Can I carry forward unused amounts on prepaid cards?
Yes, any unused amount at the end of the validity period should be carried over to the renewed card, if renewed within a reasonable period.
Are there any roaming charges?
No rental will be charged for roaming services.
Where can I find the detailed tariff plan?
All tariff plans and offers are communicated transparently and are available on the website after launch.
