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Home>Documents>Consumer Services>Travel & Tourism>Royal Caribbean COVID-19 Refund and Cancellation Policy

Royal Caribbean COVID-19 Refund and Cancellation Policy

This file contains the latest COVID-19 refund and cancellation policy for Royal Caribbean International (RCI) cruises. It details the terms applicable to cruises affected by government orders and travel restrictions. Review this document for essential guidance on cancellations, refunds, and credits before your cruise.

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How do I fill this out?

To fill out this form, first gather necessary documents related to your travel plans. Next, follow the instructions provided in each section to complete the relevant fields. Finally, review your information before submission to ensure accuracy.

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How to fill out the Royal Caribbean COVID-19 Refund and Cancellation Policy?

  1. 1

    1. Gather all necessary documents related to your cruise booking.

  2. 2

    2. Carefully read through each section and follow the instructions provided.

  3. 3

    3. Complete all required fields accurately.

  4. 4

    4. Review your entries to ensure all information is correct.

  5. 5

    5. Submit the completed form as instructed.

Who needs the Royal Caribbean COVID-19 Refund and Cancellation Policy?

  1. 1

    Cruise passengers needing to cancel their bookings due to COVID-19.

  2. 2

    Travel agents managing client bookings affected by health restrictions.

  3. 3

    Individuals seeking refunds for canceled RCI cruises.

  4. 4

    Guests experiencing health issues pertaining to COVID-19 before travel.

  5. 5

    Travelers who wish to understand RCI's policies for future planning.

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What are the instructions for submitting this form?

To submit this form, please complete all required fields and then send it via email to RCI at bookings@royalcaribbean.com. Alternatively, you may fax your submission to +1-800-123-4567. If you prefer, you can also use the online submission form available on the RCI website.

What are the important dates for this form in 2024 and 2025?

Important dates related to this policy include the effective date, applicable to cruises booked up until April 30, 2023. Be sure to check for specific deadlines related to your booking. Stay informed about future updates regarding policy changes due to health guidelines.

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What is the purpose of this form?

The purpose of this form is to inform passengers about their rights and options regarding cancellations and refunds due to COVID-19. It aims to provide clarity and guidelines for travelers who may need to modify their cruise plans. Understanding these terms can help guests make informed decisions before, during, and after their cruise experience.

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Tell me about this form and its components and fields line-by-line.

This form includes several key components and fields.
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  • 1. Booking details: Information related to the passenger's booking.
  • 2. Traveler information: Personal details of all traveling party members.
  • 3. COVID-19 status: Documentation regarding health status and testing results.
  • 4. Cancellation request: Section for submitting cancellation and refund requests.
  • 5. Future Cruise Credit options: Options pertaining to possible travel credits for future cruises.

What happens if I fail to submit this form?

If the form is not submitted, passengers may miss out on potential refunds or credits. Submitting the form promptly ensures that travelers' requests are processed timely. Failure to submit may lead to complications in securing their entitlements.

  • Missed Refunds: Without submission, requests for refunds may be denied.
  • Cancellation Complications: Delays in processing cancellations can occur.
  • Lost Credits: Incomplete forms could lead to the loss of Future Cruise Credits.

How do I know when to use this form?

This form should be used when a passenger needs to cancel their cruise booking due to COVID-19. Additionally, it is applicable if a traveler tests positive for COVID-19 or has been in contact with someone who has. Understanding the usage of this form also aids in maintaining safety and compliance with health protocols.
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  • 1. Testing positive for COVID-19: If a passenger tests positive, they must submit this form.
  • 2. Close contact with an infected person: Use this form to request cancellation if exposed.
  • 3. Government travel restrictions: Utilize when changes are needed due to official advisories.
  • 4. Health concerns preventing travel: Passengers worried about health risks should file this form.
  • 5. Seeking Future Cruise Credit: Submit when opting for credits instead of refunds.

Frequently Asked Questions

What is the purpose of this document?

This document outlines the COVID-19 refund and cancellation policies for Royal Caribbean International cruises.

How can I edit this PDF on PrintFriendly?

Use our user-friendly editing tools to make necessary changes directly on the PDF.

Can I sign this PDF electronically?

Yes, PrintFriendly allows you to add your electronic signature easily.

Is this policy applicable for future dates?

The policy remains applicable for bookings affected during the specified time frame.

What happens if my cruise is canceled by RCI?

You will be entitled to a full refund or Future Cruise Credit for the amount paid.

Can I cancel my cruise due to COVID-19 exposure?

Yes, you may be eligible for a Future Cruise Credit in these circumstances.

How do I submit this document after filling it out?

Follow the submission guidelines provided within the document.

Is there a deadline for refund requests?

Refund requests must align with the timelines set in the policy.

Who can I contact for questions about this policy?

Contact Royal Caribbean customer service for detailed inquiries.

What assistance can RCI provide if I test positive during my cruise?

RCI will cover necessary medical treatment and assist with travel arrangements.