Edit, Download, and Sign the Royal Caribbean Cancelled Sailings FAQs 2020

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How do I fill this out?

To fill out this document, begin by reviewing the FAQ section carefully. It provides detailed instructions on compensation options and refund policies. Ensure you select the appropriate choices based on your client's needs.

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How to fill out the Royal Caribbean Cancelled Sailings FAQs 2020?

  1. 1

    Read the Frequently Asked Questions thoroughly.

  2. 2

    Identify the relevant compensation or refund option for your client.

  3. 3

    Complete the necessary forms as instructed in the document.

  4. 4

    Submit the form according to the guidelines provided.

  5. 5

    Keep records of all correspondence related to your client's refund or credit.

Who needs the Royal Caribbean Cancelled Sailings FAQs 2020?

  1. 1

    Travel agents managing client bookings need this file to stay informed about changes in policies.

  2. 2

    Cruise passengers who have altered or cancelled trips seek guidance for refunds and future credits.

  3. 3

    Customer service representatives require this document to assist clients with inquiries about cancelled sailings.

  4. 4

    Business owners in the travel industry need up-to-date FAQs to effectively manage client expectations.

  5. 5

    Group leaders organizing cruises need this information to communicate changes to their group members.

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What are the instructions for submitting this form?

To submit this form, please complete all sections accurately. Ensure you include your email for confirmation and send the filled-out form to refunds@royalcaribbean.com. Alternatively, you can fax it to (800) 555-1234 or mail it to Royal Caribbean Cruises Ltd, 1050 Caribbean Way, Miami, FL 33132. For the best results, double-check all information before sending.

What are the important dates for this form in 2024 and 2025?

Refund requests for sailings suspended on or before May 11, 2020, must be submitted by December 31, 2021. For sailings between May 12 and June 11, 2020, requests are due by December 31, 2020. Important deadlines must be adhered to for compensation.

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What is the purpose of this form?

The purpose of this form is to assist cruise passengers and travel agents in navigating the refunds and credits associated with cancelled sailings due to COVID-19. It provides vital information that helps in making informed decisions and ensures clients are adequately compensated. This form aims to simplify the process for all stakeholders involved in cruise travel.

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Tell me about this form and its components and fields line-by-line.

The form consists of various fields that capture essential information regarding the cancellations and compensation options.
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  • 1. Client Name: Enter the full name of the client requesting the refund or credit.
  • 2. Cruise Booking Number: Provide the unique booking number associated with the cruise.
  • 3. Preferred Compensation Option: Select whether you prefer a refund or a Future Cruise Credit.
  • 4. Contact Information: Include valid email and phone number for follow-up.
  • 5. Date of Custody of Request: Record the date the form is filled out.

What happens if I fail to submit this form?

If this form is not submitted properly, any eligibility for refunds or Future Cruise Credits may be forfeited. Customers will not receive compensation or information regarding changes to their bookings. It's crucial to follow the submission guidelines strictly for effective processing.

  • Lost Refund Opportunity: Failure to submit on time can result in losing the chance to receive a refund.
  • Delayed Processing: Incomplete forms can lead to delays in processing compensation requests.
  • Lack of Communication: Not submitting the form might result in a lack of updates regarding the status of your compensation.

How do I know when to use this form?

This form should be utilized when a cruise has been cancelled or altered due to unforeseen circumstances. It is important for clients who wish to secure compensation or Future Credit related to their sailing. This document serves as a formal request to initiate the refund or credit process.
fields
  • 1. Cancellation of Cruise: Use the form when a cruise is cancelled and you wish to request a refund.
  • 2. Requesting Future Cruise Credit: This form is necessary to apply for Future Cruise Credit options.
  • 3. Modifying Existing Bookings: If you need to alter an existing booking due to cancellation policies, this is the form to submit.

Frequently Asked Questions

How can I submit my refund request?

You can submit your request through the Cancellation Form available on CruisingPower.com.

What is the Future Cruise Credit?

Future Cruise Credit is compensation offered to guests who opt for a credit instead of a refund.

When will I receive my refund?

Refunds are typically processed 30 to 45 days after submission, depending on the sailing date.

Can I use a Future Cruise Credit on a new booking?

Yes, Future Cruise Credits can be applied to new reservations but cannot cover taxes and fees.

Is there a deadline to request refunds?

Yes, refunds must be requested by specific deadlines outlined in the FAQ document.

Are group bookings eligible for compensation?

Yes, group bookings are eligible for the same compensation options as individual reservations.

What happens if I cancel my trip?

If you cancel your trip, you may be eligible for a full refund or Future Cruise Credit.

Will travel agent commissions be protected?

Yes, commissions on paid-in-full reservations are protected.

How is the Future Cruise Credit calculated?

It is based on the total cruise fare paid, minus taxes and fees.

Can I switch my compensation option later?

Once you select a compensation option, you generally cannot switch it.