D. R. Horton Customer Care Warranty Service Instructions
The D. R. Horton Homeowner Manual provides detailed instructions on how to request customer care warranty services. Including normal procedures, emergency services, and specific forms for 60-day, 6-month, and 11-month warranty service requests. It also outlines responsibilities and how to handle emergencies.
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How do I fill this out?
To fill this out, make sure to complete the appropriate 'Request for Service' Form at the end of this section or online. Include a description of the work requested and its location in your home. If you have any questions, contact our Customer Care Warranty Service Department.
How to fill out the D. R. Horton Customer Care Warranty Service Instructions?
1
Fill out the 'Request for Service' Form.
2
Submit the form online or via mail or fax to the Warranty Department.
3
Include a detailed description and location of the requested work.
4
Wait for acknowledgment and inspection scheduling.
5
Ensure the issue is resolved and documented.
Who needs the D. R. Horton Customer Care Warranty Service Instructions?
1
Homeowners needing to request warranty service.
2
Homeowners requiring emergency service instructions.
3
Homeowners looking to understand their warranty coverage timeline.
4
Builders or general contractors referencing repair standards.
5
Customer service representatives managing homeowner requests.
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What are the instructions for submitting this form?
Submit your completed 'Request for Service' Form online at www.drhorton.com, or mail or fax to D. R. Horton Warranty Department, 2002 Timberloch, Suite 600, The Woodland, Texas 77380, Fax: (281) 465-7000. For questions, contact the Customer Care Warranty Service Department.
What are the important dates for this form in 2024 and 2025?
Key dates for form submission: 60 days post-closing, 6 months post-closing, and 11 months post-closing for respective warranty requests in 2024 and 2025.
What is the purpose of this form?
The purpose of this form is to enable homeowners to request customer care warranty services provided by D. R. Horton. Homeowners can use this form to report defects, request repairs, and ensure their homes are maintained according to the warranty terms. The form outlines emergency procedures, responsibilities, and timelines for warranty claims, ensuring efficient and effective service delivery.
Tell me about this form and its components and fields line-by-line.
- 1. Personal Information: Contains the homeowner's name, address, contact number, and email address.
- 2. Description of Work Requested: Details about the work needed, including room and location specifics.
- 3. Date of Request: The date when the service request is being submitted.
- 4. Warranty Type: Indicates whether the request is for 60-day, 6-month, or 11-month warranty service.
- 5. Signature: Homeowner's signature to validate the service request.
What happens if I fail to submit this form?
Failing to submit this form can lead to unaddressed issues and potential damage to your property.
- Unresolved Issues: Problems in your home may go unaddressed, leading to further damage.
- Warranty Void: Not submitting the form may void your warranty coverage for specific issues.
- Additional Costs: You may incur out-of-pocket expenses for repairs that could have been covered under warranty.
How do I know when to use this form?
- 1. Post-Closing Inspection: Submit a request 60 days post-closing for initial warranty service.
- 2. Six-Month Review: Request warranty service near the end of your sixth month of residency.
- 3. Eleventh-Month Review: Submit a warranty request near the end of the eleventh month before the one-year coverage ends.
- 4. Emergency Services: Use for emergency situations like severe leaks, loss of heating, or electrical hazards.
- 5. Defect Reporting: Report any defect that could potentially damage your home immediately.
Frequently Asked Questions
How can I request warranty service?
Submit a completed 'Request for Service' Form online or via mail or fax to the Warranty Department.
What should I include in my service request?
Provide a detailed description of the work requested and its location in your home.
Who do I contact for emergency services?
Call the Warranty Department during business hours or the emergency vendor from your call list after hours.
When should I submit my 60-day warranty request?
Submit your 60-day warranty request after sixty days post-closing to allow time for a thorough examination of your home.
How do I handle a water leak?
Turn off the water main located at the water meter box at the property line to minimize damage.
How are warranty repairs scheduled?
Warranty repairs are scheduled within thirty days of receiving your written request, barring extraordinary circumstances.
Can I authorize repair work done by others?
No, our Warranty Service advisors cannot authorize work done by others or extend/alter the warranty.
What if I'm dissatisfied with a subcontractor's work?
Contact the Warranty Department immediately to maintain high service standards.
What should I do if my total loss of water?
Verify if there's a general outage with your water company, then proceed as instructed to report.
Where is the water main shut-off valve located?
The water main shut-off valve is located at the water meter box, generally at the property line.
