Customer Service Representative (CSR) Guide
This guide provides instructions for accessing the Defense Civilian Payroll System (DCPS) for updating payroll information and viewing reports. It includes steps for creating accounts, completing required training, and submitting necessary forms. Ideal for CSRs within the Defense Finance and Accounting Service.
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How do I fill this out?
To fill out this guide, you will need to follow detailed instructions on creating accounts and submitting forms. Begin by ensuring you have completed the necessary training. Follow the step-by-step process provided in this section.
How to fill out the Customer Service Representative (CSR) Guide?
1
Complete the DCPS Security Awareness Training.
2
Create an account with DISA's Multi-Host Internet Access Portal.
3
Submit the required forms (DD2875 & DD2929) via Remedy or Imaging.
4
Wait for the user ID and temporary password to be emailed.
5
Log into DCPS within 3 days and set a permanent password.
Who needs the Customer Service Representative (CSR) Guide?
1
New CSRs within the Defense Finance and Accounting Service who need to access and update payroll information.
2
CSRs responsible for retrieving current payroll account data for employees.
3
Managers overseeing CSR activities and ensuring compliance.
4
Training coordinators providing guidance on required account creation and form submission.
5
IT support staff assisting with login and account issues.
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What are the instructions for submitting this form?
Submit the required forms DD2875 and DD2929 via Remedy Action Request System with digital signatures, if possible. For Imaging submissions, fax the completed and signed forms to 866-401-5849. Ensure all information is accurate and complete before submission. My advice is to keep a copy of all submitted forms for your records.
What are the important dates for this form in 2024 and 2025?
Ensure you complete the DCPS Security Awareness Training and log into DCPS monthly to keep your account active.
What is the purpose of this form?
The purpose of this form is to guide Customer Service Representatives (CSRs) through accessing and managing the Defense Civilian Payroll System (DCPS). It provides detailed instructions for creating accounts, completing mandatory training, and submitting required authorization forms. By following this guide, CSRs can efficiently update payroll information and generate payroll reports to assist those they serve within the Defense Finance and Accounting Service.
Tell me about this form and its components and fields line-by-line.
- 1. DD2875 System Authorization Access Request: This form authorizes the user to access the DCPS and requires details such as user information, justification, and approvals.
- 2. DD2929 DCPS Non-Payroll Office Access: This form grants non-payroll office staff access to DCPS for specific activities and needs to be completed and signed.
What happens if I fail to submit this form?
Failing to submit the required forms will result in the inability to access the DCPS. CSRs will not be able to update payroll information or retrieve employee payroll data.
- Deactivation of Account: Failure to log in monthly will lead to account deactivation and the need to repeat the access request process.
- Delayed Payroll Updates: Inability to access DCPS will result in delays in updating employee payroll information.
How do I know when to use this form?
- 1. Access Payroll Data: Retrieve current employee payroll account data.
- 2. Update Payroll Information: Update employee payroll details as required.
Frequently Asked Questions
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Use our signature tool to add your digital signature securely.
Can I share the edited PDF?
Yes, you can share the edited PDF via email or generate a shareable link.
Do I need to complete training before accessing DCPS?
Yes, first-time DCPS users must complete the DCPS Security Awareness Training.
What forms are required to request a DCPS user account?
You need to submit DD2875 System Authorization Access Request and DD2929 DCPS Non-Payroll Office Access forms.
What happens if I don't log into DCPS monthly?
Failure to log in monthly will result in account deactivation and you'll need to repeat the access request process.
How soon do I need to set a permanent DCPS password?
You must log into DCPS within 3 days of receiving your temporary password to set a permanent one.
Can I use digital signatures on all submission methods?
Digital signatures are accepted via Remedy Action Request System but not via Imaging.
How do I retrieve current payroll account data?
Use the MIAP portal to access DCPS and retrieve payroll data.
How do I create a MIAP account?
Visit https://miap.csd.disa.mil/ and follow the instructions based on whether you're using a CAC-enabled computer.
