ComBank Digital Business User Application Instructions
This file provides essential information for businesses seeking to apply for the ComBank Digital Business services. It outlines the necessary details, operating instructions, and user requirements. Ensure all fields are filled accurately to facilitate a smooth application process.
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How do I fill this out?
To fill out the ComBank Digital Business User Application, begin by providing your company's basic details such as name and contact information. Next, specify the required operating instructions and user authorization levels. Finally, ensure all pertinent signatures are included before submission.

How to fill out the ComBank Digital Business User Application Instructions?
1
Provide your company's name and contact details.
2
Select the preferred operating instructions.
3
Fill in user profiles and account information.
4
Review the application for accuracy.
5
Sign and submit the application.
Who needs the ComBank Digital Business User Application Instructions?
1
Businesses looking to utilize ComBank digital services.
2
Account administrators requiring access to company accounts.
3
Finance departments needing transaction capabilities.
4
Small companies wanting to extend their online banking options.
5
Partnerships needing joint authorization for transactions.
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3
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4
Save the changes to the document.
5
Download or share the edited PDF directly.

What are the instructions for submitting this form?
To submit the ComBank Digital Business User Application, review the completed form for accuracy. Email the application to your branch's designated address or submit it through your online banking platform. For any inquiries, you can also contact the branch directly for assistance.
What are the important dates for this form in 2024 and 2025?
Important dates for the ComBank Digital Business User Application include submission deadlines which are typically set at the beginning of each fiscal quarter for service updates. Please check your local banking guidelines for any specific deadlines in 2024 and 2025.

What is the purpose of this form?
The ComBank Digital Business User Application is designed to facilitate businesses in accessing and managing their banking services digitally. It streamlines the process of authorizing different users and handling various transaction types efficiently. By using this application, companies can optimize their banking operations while ensuring compliance with necessary regulations.

Tell me about this form and its components and fields line-by-line.

- 1. Company Name: The official registered name of the company.
- 2. Registration No: The unique registration number assigned to the business upon incorporation.
- 3. Email Address: Contact email for communications related to the application.
- 4. Operating Instructions: Authorization methods for transactions, including single or dual authorization.
- 5. Transaction Types: Specifies the types of transactions authorized for users, such as bill payments or fund transfers.
What happens if I fail to submit this form?
If you fail to submit the application form correctly, your request for digital banking services may be delayed or denied. This can affect your business operations, especially if you rely on timely transactions. It's crucial to ensure every field is filled accurately and completely to avoid such issues.
- Incomplete Information: Missing fields may lead to the rejection of the application.
- Authorization Issues: Incorrect authorization may hinder transaction processing.
- Delay in Processing: Any errors can result in longer processing times for your request.
How do I know when to use this form?

- 1. Applying for Digital Banking: To gain access to ComBank's digital banking services.
- 2. User Management: To authorize additional users for specific banking functions.
- 3. Updating Company Information: To keep the bank updated with current company details.
Frequently Asked Questions
How do I fill out the ComBank Digital Business User Application?
Simply enter your company and user details in the designated fields, select the appropriate transaction types, and ensure signatures are provided.
Can I edit the PDF after downloading?
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What if I make a mistake on the form?
You can easily correct any mistakes using our editing tools before finalizing your document.
How do I submit the completed application?
After filling out and signing your application, you can submit it via email or through your online banking platform.
What information is required for user profiles?
You need to provide the full name, NIC/PP number, email address, and user level for each user.
Are there any fees associated with this application?
Fees may vary depending on the type of transactions and services selected; please refer to ComBank's fee schedule.
How can I track the status of my application?
You can contact your branch or check your online banking account for updates on your application status.
What are the operating instructions?
Operating instructions define how transactions will be authorized and processed within your company.
Can multiple users access the application?
Yes, you can designate multiple users with different levels of authorization.
Where can I find the Terms and Conditions?
The Terms and Conditions can be found in Annexure 1 of the application and on the ComBank website.