CARE FERA Program Application for Residential Customers
The CARE/FERA Program Application assists eligible residential customers in obtaining discounts on their PG&E bills. This application provides guideline details about qualifications, income limits, and different assistance programs available. Individuals and families can benefit from financial aid by completing the application correctly.
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How do I fill this out?
To fill out the CARE/FERA Program Application, start by gathering necessary information such as your PG&E account number and household income details. Next, complete Section 1 and either Section 2A or 2B to indicate eligibility. Once completed, sign and date the form before submission to ensure timely processing of your request.

How to fill out the CARE FERA Program Application for Residential Customers?
1
Fill out Section 1 of the application.
2
Complete Section 2A or Section 2B based on your qualifications.
3
Provide your PG&E account number and name as on the bill.
4
Sign and date the form.
5
Mail the completed application to PG&E.
Who needs the CARE FERA Program Application for Residential Customers?
1
Low-income families who need assistance with their PG&E bills.
2
Individuals receiving public assistance and are eligible for CARE discounts.
3
Households with three or more members facing higher energy costs.
4
Renters looking for discounts on their monthly utility expenses.
5
Seniors or disabled individuals needing financial support for energy bills.
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1
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2
Utilize the text editing tools to make necessary changes.
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Add or remove content as you see fit.
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Save the edited document.
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Prepare the PDF for submission after finalizing edits.

What are the instructions for submitting this form?
To submit the CARE/FERA Program Application, you have multiple options: Online: You can apply through the PG&E website at pge.com/care or by calling 1-866-743-2273 for assistance. Email: Send a scanned copy of your completed application to CAREandFERA@pge.com. Fax: Fax your completed application to 1-877-302-7563. Mail: You can also send your application via physical mail to CARE/FERA Program, P.O. Box 7979, San Francisco, CA 94120-7979. Always ensure that your application is completed correctly to avoid any delays.
What are the important dates for this form in 2024 and 2025?
Important dates for the CARE/FERA program include income guidelines updated until May 31, 2024, offering crucial benefits for eligible households. Enrollment in the program is available year-round, and timely applications ensure you benefit without interruption. Remain informed about potential program changes in the following years, ensuring continuous support.

What is the purpose of this form?
The CARE/FERA Program Application serves to provide eligible residential customers discounts on their PG&E utility bills. It aims to assist low-income households by reducing financial burdens associated with energy costs. By completing this form, applicants can access significant savings and support to manage their energy expenses effectively.

Tell me about this form and its components and fields line-by-line.

- 1. Section 1: Contains basic applicant information including PG&E account number and contact details.
- 2. Section 2A: Specifies the public assistance programs the applicant is part of for determining CARE eligibility.
- 3. Section 2B: Lists household gross annual income to assess eligibility if not part of an assistance program.
- 4. Signature: Requires the applicant's signature and date for validating the application.
What happens if I fail to submit this form?
If the application form is not submitted, the household will miss out on potential discounts available through the CARE/FERA programs. Failing to provide accurate information may lead to delays in processing and approval. It is important to ensure that the completed application is correctly submitted to avoid complications.
- Loss of Discounts: Eligible families may fail to receive financial assistance on their energy bills.
- Processing Delays: Incomplete applications can delay the approval process, impacting timely benefits.
- Ineligibility Notification: Without proper submission, applicants may not receive timely notifications about their eligibility status.
How do I know when to use this form?

- 1. Financial Hardship: Individuals experiencing financial difficulties may need to reduce their monthly expenses.
- 2. Public Assistance: Those receiving state or government assistance can qualify for additional savings through this form.
- 3. Large Households: Families with three or more members may benefit from the FERA program.
Frequently Asked Questions
How do I access the CARE/FERA program application?
You can easily download the application from the PG&E website or access it through PrintFriendly's PDF editing tools.
What information do I need to fill out the application?
You'll need your PG&E account number, household income details, and any relevant public assistance program information.
Can I submit the application online?
Yes, you can fill out the application on PrintFriendly and then submit it via email or fax.
Is there a deadline for submitting the application?
While there is no specific deadline, it's best to apply as soon as possible to ensure you receive your discounts timely.
What programs can assist if I do not qualify for CARE?
The FERA program is available for households that do not meet CARE criteria but can still receive assistance.
Can I get help if I have an urgent energy need?
Yes, PG&E offers additional resources for urgent situations. It’s best to contact their customer service for immediate assistance.
How will I know if my application is approved?
You will receive confirmation via the contact details provided, and discounts will appear on your next PG&E bill.
Is there a cost associated with submitting the application?
No, there are no fees associated with the CARE/FERA application process.
What if my income changes after I apply?
You should notify PG&E if your income changes, as it may affect your eligibility.
Can I apply for someone else?
Yes, if you are authorized to do so, you can complete the application on behalf of another individual.