American Airlines Lands' End Returns Procedure
This file provides instructions on how to make returns and exchanges for American Airlines uniforms via Lands' End. It includes detailed steps for completing the return form, packaging the items, and shipping them back. Additionally, it covers return policies and contact information for customer support.
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How do I fill this out?
To fill out this form, you'll need the packing slip included with your original order. Carefully follow the instructions to indicate the reason for return or exchange. Make sure all labels are attached and keep the garments in good condition.
How to fill out the American Airlines Lands' End Returns Procedure?
1
Complete the return form found at the bottom of the packing slip.
2
Include the blue returns card if requesting an exchange.
3
Package the garments with the completed form.
4
Affix the Easy Return Label if using one.
5
Ship the package with a carrier of your choice.
Who needs the American Airlines Lands' End Returns Procedure?
1
American Airlines employees who need to return or exchange uniform items.
2
Individuals who have received incorrect sizes or defective garments from Lands' End.
3
American Airlines staff requiring uniform alterations specific to their personal shape.
4
Employees responsible for managing uniform inventory and returns.
5
Customer service representatives assisting with uniform returns and exchanges.
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What are the instructions for submitting this form?
Complete the return form found at the bottom of the packing slip and include the blue returns card if requesting an exchange. Package the garments with the completed form and ship using a carrier of your choice. For any questions, contact customer service at 800-478-7422 or email american@landsend.com. Ensure the items are shipped to: Lands' End Returns, 1701 Lands' End Drive, Reedsburg, WI 53958. For Canadian returns, ship to: Lands' End Returns, 6220 Westar Drive, LeSale, Ontario, NRJ 085, Canada.
What are the important dates for this form in 2024 and 2025?
There are no specific important dates mentioned for this form in 2024 and 2025. Ensure your return is made within 90 days of shipment.
What is the purpose of this form?
The purpose of this form is to guide American Airlines employees through the return process for uniforms purchased from Lands' End. It provides complete instructions on filling out the return form, packaging the items, and shipping them back using a carrier of choice. The return policy ensures that items are unworn, unwashed, and unaltered to maintain quality and eligibility for refund or exchange.
Tell me about this form and its components and fields line-by-line.
- 1. Customer Number: A unique identifier for the customer.
- 2. Order Date: The date when the order was placed.
- 3. Order Number: A unique identifier for the order.
- 4. Item Number: A unique identifier for the item being returned.
- 5. Size: The size of the item being returned.
- 6. Color: The color of the item being returned.
- 7. Description: A brief description of the item being returned.
- 8. Reason: The reason for the return or exchange.
- 9. Quantity: The number of items being returned.
What happens if I fail to submit this form?
If you fail to submit this form, your return or exchange cannot be processed, and you may not receive a refund or replacement.
- No Refund: You will not receive a refund for the items.
- No Exchange: You will not be able to exchange the items for different sizes or styles.
- Invalid Items: Items may be considered invalid for return if the proper procedure is not followed.
How do I know when to use this form?
- 1. Incorrect Size: Return items that do not fit properly.
- 2. Defective Items: Return items that are defective or damaged.
- 3. Unwanted Items: Return items that are no longer needed or wanted.
- 4. Exchange for New Style: Return items to exchange for a different style or fit.
- 5. International Returns: Use this form for returning items from international locations.
Frequently Asked Questions
How do I fill out the Lands' End return form?
Complete the return form found at the bottom of the packing slip included in your original order.
What do I do if I lost my original packing slip?
If you no longer have the original packing slip, click on Return Form at the bottom of the home page.
How do I package my return items?
Place the garments you're returning, along with the completed form, in any available bag or box.
Can I use the Easy Return Label?
Yes, you can use the Easy Return Label received with your original purchase. A return shipping cost of $8.95 will be deducted from the return credit.
How long does it take for Lands' End to process my return?
It may take up to 10 days for Lands' End to receive your package and process your return.
Who can I contact for questions about my order?
Call 800-478-7422 or email american@landsend.com for any questions or concerns.
Can I return my uniform to a Lands' End store?
Lands' End retail stores cannot accept uniform returns. Please return your items via shipping.
What items are eligible for return?
Items must be unworn, unwashed, and unaltered with all labels attached to be eligible for return.
How will I be refunded for my return?
Eligible returns received within 90 days of purchase will be issued to the original form of payment when available.
Can I get alterations for my uniform?
If you aren't satisfied with the fit, you can either return/exchange the garment within 90 days or get alterations specific to your personal shape.
